Bob Fletcher & Associates has the international management, consulting and operational experience to improve the quality and profitability of your customer service organization.
When it comes to creating and managing contact centers and business process outsourcing, we have been all over the world and we've seen it all.
Our clients have been recognized for outstanding customer service by J.D. Power and Associates and we have produced some of the highest profit margins in the industry.
We have delivered guidance to more than 1,000 call centers and trained thousands of managers and supervisors in the U.S., New Zealand, Germany, Austria, Denmark, Croatia, England, Ireland, Argentina, Mexico, Hong Kong, Manila and the Netherlands.
We can help you turn your contact center into a high quality profit center for your business.